|Quality Policy Statement
|Direxions is in the business of providing marketing services to our clients, in order that they, in turn, build profitable relationships with their customers.
||The scope of our business is relationship marketing, direct marketing, loyalty marketing and all related services. (However we see ourselves mainly as "intermediaries" rather than "principals", a creator of solutions and a vendor of services rather than tangible products.)
|Our goal is to be leaders in the relationship marketing field through creativity, innovation & technically superior products and services delivered with professionalism, dependability and efficiency.
||Creativity, technology, knowledge-base and a system-driven approach to our work are our organization's characteristics and differentiate us from our rivals. Our leadership grows from these values.
|In our pursuit of professionalism and excellence we have created and developed a Quality Management System that has a planned and systematic approach to delivering high levels of service. This system is monitored at all stages and evaluated for continual improvement, thus providing our customers better value for their money.
||All key processes in our business are detailed and documented. Our employees know and understand what their customers expect and how they should respond. Our working is systematic and open to scrutiny. We monitor all requirements and upgrade them to align ourselves to changing client expectations.
|In this way, we will deliver error-free, competitive products & services on time to our customers that meet or exceed their expectations.
“We” = The company as a whole and each individual employee.
"Competitive" = To provide more value for the investment than the competition.
"Customers" = Inside or outside the company