April 17 and 18 were two information-packed days that saw 40 participants, loyalty practitioners and industry professionals gathering together to discover what it takes to cultivate loyal customers, reduce attrition, and improve profitability.

Faculty member Kelly Hlavinka, supported by Brian Almeida, Sandeep Mittal and Mala Raj, ran the workshop and added value to the session with their personal insights.

Buzzing with comments, ideas and debates, this first-of-its-kind workshop in India, ended with everyone wanting more. On successful completion of the workshop, attendees will be offered certification.

The next International Loyalty Workshop will be held in Delhi, in August 2012. Watch out for more information on how to register and attend!